Mission
THE GENERAL PURPOSE OF THE PATIENT EXPERIENCE INSTITUTE (PXI) IS TO PROMOTE HEALTH BY IMPROVING THE PATIENT EXPERIENCE. THE TERM "PATIENT EXPERIENCE" REFERS TO THE SUM OF ALL INTERACTIONS, SHAPED BY AN ORGANIZATION'S CULTURE, THAT INFLUENCE PATIENT PERCEPTIONS ACROSS THE CONTINUUM OF CARE. PXI ENSURES ITS MISSION BY PROVIDING A PROFESSIONAL CERTIFICATION IN PATIENT EXPERIENCE, PROVIDING FOR THE ACCREDITATION OF CONTINUING EDUCATION FOCUSED ON IMPROVING PATIENT EXPERIENCE AND SUPPORTING RESEARCH OPPORTUNITIES TO EXPLORE CRITICAL MEANS TO ACHIEVE PATIENT EXPERIENCE IMPROVEMENT.